Our Approach/Your Journey
How we work and our approach to caring for our patients is summed up beautifully in the words: we love what we do.
You won’t just see this in our enthusiasm and passion. You’ll find it in every detail of your experience – from the way you’re greeted on arrival to the thoughtful design of our rooms through to the ongoing aftercare you receive once you’ve achieved the smile of your dreams.
We understand that visiting a dental specialist may feel a little daunting, so we’ve done everything to make the process as smooth and comfortable as possible.
Let’s walk you through how we work.
Every patient’s journey at South Coast Smiles starts with a conversation. We take the time to understand what brought you to us, your objectives, and any concerns you might have.
If you’re worried about pain or past dental experiences, we’ll talk through your concerns with you and explain how we’ll manage them together.
If finance is a challenge, we’ll present payment options that make the process manageable.
If you want to understand how a specialist helps, we’ll explain the specialist difference and why it’s so important for orthodontic and prosthodontic treatment and achieving your best and healthiest smile.
Ideal treatment is based on understanding.
How can the best care be provided if we don’t have all the information?
Before advising on the ideal treatment pathway, you can expect a thorough assessment of your needs.
Our patients enjoy genuine peace of mind knowing we don’t just consider aesthetics. Gathering information through x-rays, physical examination, and history, we complete a comprehensive assessment.
All aspects of your situation are considered, including the way your current enjoyment of everyday functions like being able to bite and chew with confidence is affected. Lost confidence in your smile? We’ll consider that too.
Whether you’ve come to us for your child’s orthodontic treatment or ‘cosmetic or implant reconstruction’, treatment starts with detailed investigation and understanding upfront. This allows us to do things right the first time, avoid surprises, and achieve the very best outcomes for the long term.
No two patients are alike, so it makes sense that every patient receives personalised care, tailored specially to them. We believe it’s the way to achieve the results you expect from us.
As specialists, our strength is in designing individualised treatment. You’ll know it by the ‘best for patient’ focus we take with each and every patient.
Specialist studies, extensive training, and practical experience in delivering prosthodontics and orthodontics give you access to the full range of treatment options, not cookie-cutter quick fixes.
When you come to us for care, we’ll engineer treatment that’s suited to your specific circumstances.
The best treatment means you smile along the way.
The nature of our specialty work means our patients often receive treatment from us over extended periods, so it’s good to know we focus on the treatment journey as much as the destination.
Yes, it’s vitally important you’re delighted with the outcomes, but how we work means you’ll enjoy the process of receiving treatment too. We bring the same detailed approach to your experience of working with us as we do to the treatment itself. It means you’ll smile along the way, not just when the hard work is done.
Our philosophy is based on providing exceptional specialist orthodontic and prosthodontic care to Wollongong and Illawarra residents. We’ve established South Coast Smiles with a very clear intention: to bring the best in dental specialists, technology, and patient care to our community.
How we work, and our approach to care, means local people can access the very best dental specialist treatment without a trip to Sydney.
Looking for a different dental patient experience? Start your journey to a beautiful smile with South Coast Smiles.